General T&C

1.1.These terms and conditions apply to every order placed by MyTech LTD . Our deliveries, services and offers are made on the basis of the terms and conditions set out below. They are also valid for all our future business relationships, even if they are not explicitly agreed upon again.

1.2. These conditions shall be deemed to have been accepted at the latest upon acceptance of the goods or services by the buyer. Any waiver of these conditions by the buyer due to inconsistency with his terms and conditions of sale shall be invalid. Deviations from these conditions shall only be valid with our written confirmation. Other conditions shall only be binding on us if they have been confirmed by us in writing .

1.3. Oral agreements before and during the conclusion of the contract require written confirmation to be valid.

1.4. Our offers are non-binding. The preliminary price calculation is not binding.

1.5. Calculations are made on the basis of the prices valid at the time of delivery, which were known to the parties. The price does not include value added tax (VAT).

2.1. Our offers, unless expressly stated otherwise, are non-binding. Samples and samples are non-binding framework data. Contracts only become binding after our written confirmation of the order or by our delivery, in which case the invoice replaces the confirmation of the order. Our oral and written technical advice is non-binding - also with regard to the protection of third party rights - and does not release the customer from the obligation to check our products for their suitability for the given method or purpose. The technical specifications sent together with the offers constitute an integral part of them. In the event of a discrepancy between the content of the offers sent and the specifications and/or drawings attached to them, whether due to a technical error or a subjective choice of the supplier, the technical specifications sent in writing shall prevail. In the absence of written objections from the customer regarding the non-conformity of the offered product with the requested one, received before sending an order by the latter or making a payment under the offer, it is considered that there is full agreement with the offered alternative product. The customer is solely responsible for checking whether there is full compliance between the product he is looking for and the offered one, based on the offer and the attached product lists and specifications.

Any delivery time for products referred to in these general terms and conditions or under a supplementary agreement or specific delivery order (if any) shall be considered approximate (indicative) only. The Company undertakes to make reasonable efforts to comply with the delivery time, but shall not be liable for any delay in delivery for reasons beyond its control, including delays caused by carriers, state or local authorities or other third parties, as well as due to weather or traffic problems or other reasons directly or indirectly related to delivery.

 

 

In case of non-compliance with the delivery terms agreed in writing, the buyer has the right to give a new reasonable and appropriate deadline for the delivery.

 

The above reasonable period must be agreed in writing and mutually agreed upon by the Company and the buyer, and after the expiry of this additional period without result, the buyer has the right to terminate the delivery contract. The concept of "reasonable period" depends on the situation, including the type of goods requested, the terms of trade and whether the delay is due to circumstances beyond the trader's control.

 

 

Starting from the date of receipt of an online purchased item, if you are an individual, you have the right to return it within 14 days. To do this, you must notify us by email bg@gteek.com or by phone: +359877870879

Send the item(s) to the address from which you received it/them (from our office - MYTECH LTD, Varna, 59 Yan Huniyadi Blvd., office 9 or respectively from the warehouse from which you received it - you will see the information on the courier's waybill), by a courier that is convenient for you, and the costs for the courier service must be at your expense .

A copy of the purchase document (sales receipt or invoice, as well as a copy of the cash receipt received from the courier company, if the purchase was made by postal money order) must be enclosed with the shipment.

The goods you are returning must be in their original packaging and in the condition in which you received them. Products that have been damaged by you, those with damaged or incomplete packaging, with signs of use, or those that have been sent by courier at our expense will not be accepted.

In case the purchased item was in a promo package, you must return everything you received (the item + the gift that was in the promo package).

Once we receive the product, it will be inspected (if necessary by our service technicians) and only if it meets the conditions for return, the amount you paid will be refunded to you.

To refund the amount for the purchased goods, you must send the following information to the email:

• Three names
• Contact phone number
• IBAN number of your bank account
• You will receive the paid amount within 5 working days.

Important!

Items that are not subject to return – those that are made to order by the customer or according to his individual requirements, as well as items with a changed factory appearance. This includes items that are sold per linear meter or are cut from the standard size of the product representing a whole roll or a whole sheet - rubber, plastic, insulation, etc. sheets, cables, ropes, hoses, manufacturing of parts according to customer drawings, cutting any materials to a size other than the standard, etc.

In case you are a legal entity or an individual who purchases products from us for the purpose of using them in your commercial or professional activity, the Right of Withdrawal under Art. 50 of the Consumer Protection Act does not apply to you and the goods cannot be returned, and your order cannot be refused, except due to a defect found and confirmed by us.

4.1. Objections regarding incomplete or incorrect delivery or claims for obvious defects must be made in writing immediately, at the latest within 14 days of receipt of the goods. The date of receipt of the objection by us is decisive. The stickers on the boxes, the content labels and the control sheets for the respective delivery must be sent together with the objection. Other defects must be reported in writing immediately after their discovery. Claims relating to damage that occurred during transport will only be considered on the basis of a claim report prepared by the courier company upon receipt of the goods and in the presence of the customer.

4.4. Using our feedback form on the Contacts page, you must describe that you wish to return an item (or all items) from the order, taking into account the following steps and conditions:

• Please indicate your order number, as listed on your invoice.
• specify reason for return
• indicate that you would like a refund from us
• In case of replacement or cancellation of the order, the customer pays for the courier services.
• Important! If you return a shipment after inspection by the courier, the cost of courier services in both directions will be at your expense.
• Important! We do not accept returned shipments sent with cash on delivery, as well as shipments sent at our expense. The value of the products will be refunded to you after we receive the returned goods, and in the event of a complaint and after it is accepted, you will also be refunded the courier costs.
• After we receive the returned goods from you, we will refund the amount within 7 (seven) days, and the method of receiving the amount will be specified with the client. The options for refunding amounts are as follows: by bank transfer to the account specified in the email sent by the client via the email with which the request for the respective goods was registered; as a postal money transfer to the office of a courier company specified by you - please note that in order to receive the postal money transfer at the courier's office, you will be asked for an ID card.
• When exchanging or returning goods, the following requirements must be met:
  • The goods must NOT be used;
  • The goods must NOT have damaged packaging;
  • The goods must NOT have torn or missing labels and/or accessories;
  • The goods must NOT be contaminated;

• If a returned item does not meet the above requirements, we reserve the right to return the item to the customer without notice! ​Important! If a product returned by the Customer is in a condition in which it cannot be sold as new, we reserve the right to charge the Customer a fee to restore the product to its original condition (if possible) or to cover the difference in price obtained when selling the product second-hand. In case the Customer does not agree to these conditions, we may deliver the product back to the Customer at his expense. When returning products, there are signs of use, wear, scratches, abrasions, lack of accessories or parts of the product, we reserve the right to decide whether to accept the return or to retain part of the value of the product - an amount that will be communicated to the User after assessing the damage. The goods must be returned in their original packaging in which they were received;

10.1. Payments are made under the payment terms established by us, specified in the issued invoices. We have the right to attribute the payment to the oldest invoice with maturity for the obligations under the contract. In case of delay in payments, all due invoices automatically become due and legal action may be brought against them. In case of non-compliance with the payment terms and in circumstances that cast doubt on the creditworthiness of the buyer, we have the right to immediately demand payment of amounts due, including those already due invoices, whose maturity has not yet occurred.

10.4. In the event of a delay in payment by the buyer, we are entitled to make the agreed deliveries against advance payment or a bank guarantee. If the advance payment or bank guarantee is not made within the relevant period, we are entitled to withdraw from the agreed future deliveries, and the buyer loses any rights of claim in respect of the future deliveries. We are entitled to set off all amounts due from the buyer against those due from us to the buyer for deliveries made or on other legal grounds.

11.1. The Buyer waives his right to oppose the "Company" to his own general terms and conditions regarding the delivery made.

11.2. Tolerances.

11.2.1. For hoses and profiles, with the exception of silicone and elastomer products, as well as products made of foam materials, unless otherwise stated in the agreed DIN standards and other production standards and otherwise (e.g. technical delivery conditions), the following tolerances are considered agreed:

- For profiles, as far as can be measured: Width, height and diameter DIN 16941-3A, very rough;
- For insulating hoses: Special dimensions: according to DIN 40621 insulating hoses B (without fabric): Internal diameter: ± 5%, Wall thickness: ± 10%;
- For other hoses: with Internal diameter: up to 5 mm + 0.1/ - 0.2 mm, over 5 to 8 mm + 0.2/ - 0.3 mm, over 8 mm + 2.5% / - 3%. Wall thickness: up to 0.7 mm + 0.1/ - 0.1 mm, over 0.7 to 1.5 mm + 0.15/ - 0.15 mm, over 1.5 mm ± 10%,

- Corrugated/Suction hoses are measured in a fully stretched state

- For production lengths, tolerances measured at room temperature immediately after production are valid, for profiles according to DIN 16941-3A, for joints and rolls: ± 2%.

- For the Shore-A hardness values ​​of the delivered materials, the tolerances are ± 3 for thermoplastics and ± 5 for elastomers. Normal deviations in weight and color do not give rise to a claim for delivery. Sketches, dimensions and weights in our lists, factory standards, offers and order confirmations are approximate, deviations from size, weight, quantity and quality are within the normal tolerances or permissible according to the relevant standards. No guarantee is given for their compliance.